Privacy Policy

1. Introduction

Ride with Greg is a transport and assisted travel service operated by Daisy and Greg Services Limited ("Ride with Greg", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

2. Who We Are

Ride with Greg is a trading name and service operated by Daisy and Greg Services Limited.

Data Controller:

Daisy and Greg Services Limited

Company Number:

15419440

Registered Office:

128 City Road, EC1V 2NX, London, United Kingdom

Email:

privacy@ridewithgreg.co.uk

Telephone:

+44 (190) 810 - 3878

Website:

www.daisyandgreg.co.uk

Service:

www.ridewithgreg.co.uk

Throughout this Privacy Policy, the terms 'Ride with Greg', 'we', 'our' and 'us' refer to Daisy and Greg Services Limited.

3. Information We Collect

Depending on the services you use, we may collect your name, address, email address, telephone number, emergency contact details, booking information, journey history, payment information, invoice details, accessibility requirements and, where necessary, health or mobility information required to safely provide our services.

4. How We Collect Information

We collect information directly from you, through our website, telephone, email, online booking forms, carers or family members (where authorised), healthcare professionals, local authorities and during the provision of our transport services.

5. How We Use Your Information

We use your information to manage bookings, provide transport and companion services, communicate with you, process payments, comply with legal obligations, improve our services, safeguard passengers, manage complaints and administer insurance or regulatory requirements.

6. Lawful Basis

We process personal information under the lawful bases of contract, consent, legal obligation, legitimate interests and, where appropriate, vital interests. Special category data is processed only where a lawful condition under Article 9 UK GDPR applies.

7. Sharing Information

We never sell your personal information. We may share it with employees, authorised drivers, healthcare providers, local authorities, payment processors, insurers, IT providers, emergency services and regulators where necessary to provide services or comply with legal obligations.

8. Marketing

We will only send marketing communications where permitted by law or with your consent. You may opt out at any time.

9. Cookies

Our website may use cookies and analytics technologies to improve user experience and website performance.

10. Data Retention

We retain personal information only for as long as necessary to fulfil legal, contractual and operational requirements. Financial records are generally retained for seven years. CCTV footage is normally retained for 30–90 days unless required for investigation.

11. Information Security

We use technical and organisational measures including encryption, secure cloud systems, access controls, password protection and staff confidentiality obligations to protect personal information.

12. International Transfers

Where personal information is transferred outside the UK, appropriate safeguards such as the UK International Data Transfer Agreement or approved Standard Contractual Clauses will be used.

13. Your Rights

You have the right to access, rectify, erase, restrict, object to processing, request data portability, withdraw consent where applicable and complain to the Information Commissioner’s Office (ICO).

14. Safeguarding

As we provide services to elderly, disabled and vulnerable passengers, information may be shared where necessary to fulfil safeguarding responsibilities or protect vital interests.

15. Automated Decision Making

We do not make decisions about customers solely through automated processing.

16. Data Breaches

If a personal data breach occurs, we will investigate promptly, notify the ICO where legally required and inform affected individuals when necessary.

17. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

18. Children’s Privacy

Where services are provided to children, we will obtain appropriate consent from a parent or legal guardian where required.

19. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

20. Contact Us

Data Protection Contact

Company:

Daisy and Greg Services Limited (trading as Ride with Greg)

Company Number:

15419440

Registered Office:

128 City Road, EC1V 2NX, London, United Kingdom

Email:

privacy@ridewithgreg.co.uk

Telephone:

+44 (190) 810 - 3878

Website:

www.daisyandgreg.co.uk

Service:

www.ridewithgreg.co.uk

21. Complaints

If you are dissatisfied with how we process your personal information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.