Terms and Conditions

1. About Us

Ride with Greg is a transport and companion driving service operated by Daisy and Greg Services Limited ('Ride with Greg', 'we', 'our', or 'us'). Our services include companion driving, assisted transport, hospital and medical appointments, shopping trips, social outings, airport transfers, school transport (where agreed), corporate transport and accessible passenger transport.

2. Acceptance of Terms

By booking or using our services, you agree to these Terms and Conditions.

3. Bookings

Bookings may be made online, by telephone, email, through an authorised representative, local authority or healthcare organisation. A booking is confirmed only after Ride with Greg issues a confirmation.

4. Prices

Prices are based on distance, journey duration, waiting time, companion assistance, accessibility requirements, vehicle type and time of day. Quotations remain valid for 30 days unless otherwise stated.

5. Payment

Payment may be made by debit card, credit card, bank transfer, approved invoice account or Direct Debit where agreed. Unless credit terms have been agreed, payment is due before travel. Corporate invoices are payable within 30 days.

6. Waiting Time

The first 15 minutes of waiting at the collection point is included unless otherwise agreed. Airport collections include up to 45 minutes after the flight lands. Additional waiting time may incur charges.

7. Customer Cancellations

Cancellations made more than 24 hours before the booking incur no charge. Between 12 and 24 hours, 50% of the booking value may be charged. Less than 12 hours or failure to attend may result in the full fare being payable.

8. Our Right to Cancel

We may cancel or amend bookings due to severe weather, vehicle breakdown, driver illness, safety concerns or circumstances beyond our reasonable control. We will make every reasonable effort to provide an alternative service.

9. Passenger Responsibilities

Passengers must provide accurate booking information, wear seatbelts where legally required, follow driver instructions, treat staff respectfully and notify us of any mobility or accessibility requirements before travel.

10. Health Information

Passengers must inform us of any medical or mobility requirements that may affect safe transportation. Failure to disclose relevant information may result in the booking being declined where safety cannot be assured.

11. Companion Services

Ride with Greg provides companion assistance where agreed. Unless expressly agreed in writing, we do not provide regulated personal care services.

12. Wheelchairs and Mobility Equipment

Passengers should advise us in advance if travelling with wheelchairs, walking frames or other mobility equipment to ensure the correct vehicle is allocated.

13. Children

Children must travel using appropriate child restraints where required by law. Parents or guardians remain responsible for providing suitable child seats unless otherwise agreed.

14. Airport Transfers

Flight arrivals are monitored where flight details have been provided. Additional waiting charges may apply beyond the included waiting period.

15. Delays

Journey times are estimates only. We are not responsible for delays caused by traffic, weather, road closures, accidents or other events outside our reasonable control.

16. Lost Property

Lost property found in our vehicles will normally be retained for 30 days. Reasonable postage or delivery charges may apply. We accept no responsibility for personal belongings left in vehicles.

17. Damage and Cleaning Charges

Customers may be charged for excessive cleaning or damage caused to vehicles during a journey.

18. Behaviour

Drivers may refuse or terminate a journey where passengers are abusive, threatening, violent, intoxicated or otherwise create an unsafe environment.

19. Smoking, Alcohol and Drugs

Smoking, vaping and illegal drug use are prohibited in all Ride with Greg vehicles. Alcohol consumption is not permitted unless authorised.

20. Insurance

Ride with Greg maintains appropriate motor insurance and public liability insurance in accordance with applicable legal requirements.

21. Limitation of Liability

To the fullest extent permitted by law, Ride with Greg is not liable for indirect losses, missed appointments, missed flights due to insufficient travel time, or personal belongings left in vehicles. Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

22. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

23. Intellectual Property

All website content, branding, logos and other intellectual property remain the property of Daisy and Greg Services Limited unless otherwise stated.

24. Website Use

You agree not to misuse the website, attempt unauthorised access, introduce malicious software or reproduce website content without our written permission.

25. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including severe weather, strikes, pandemics, government restrictions, road closures or natural disasters.

26. Complaints

Complaints should be submitted within 14 days of the service. We aim to acknowledge complaints within five working days and resolve them promptly.

27. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Contact Us

Daisy and Greg Services Limited, trading as Ride with Greg.

Company Number:

15419440

Registered Office:

128 City Road, EC1V 2NX, London, United Kingdom

Email:

bookings@ridewithgreg.co.uk

Telephone:

+44 (190) 810 - 3878

Website:

www.ridewithgreg.co.uk